Privacy Policy


  1. Basic Policy
    We, SeaCalls Inc. (hereinafter referred to as "we", "our" or "our Company", etc.), recognize the importance of personal information and consider the protection of personal information to be our social responsibility. We will properly acquire, use and manage personal information in compliance with laws concerning personal information and our internal regulations.
  2. Scope of Application
    This Privacy Policy is the policy we adhere to when handling the personal information of users of the Tripfriends service operated by our Company (hereinafter referred to as "the Service") and its equivalent information.
  3. Acquisition and Purpose of Use of Personal Information
    1. We will collect information registered by users, content provided by users and other information when users use the Service (by registering an ID, registering as a paid guide, creating and sharing content, sending and receiving messages and contacting other users, etc.) In case a registered user has paid a guide fee, we will collect information about that transaction.
    2. We are focused on providing an attractive service to all users. All information held by our Company will be used to provide and support the Tripfriends Service.
  4. Management of Personal Information
    We will thoroughly take each of the measures set forth below in our management of information provided by users.
    1. Ensure the accuracy of information We will make every effort to ensure the information provided by Users is always accurate and up to date.
    2. Safety management measures We will stipulate a strict method of organizational personal information management based on our internal regulations and manage personal information in compliance therewith.
    3. Supervision of employees We will ensure the strict operation of regulations on the handling of personal information based on our internal regulations.
    4. Supervision of contractors If we outsource the handling of personal information, we will entrust only contractors who satisfy requirements based on our internal regulations and will properly supervise those contractors.
    5. Retention period and disposal We will set a retention period for information provided by users and will discard such information after expiration of the retention period. In addition, we will promptly dispose of such information when we no longer have a need for it, even during the retention period.
  5. Provision to Third Parties
    1. We will never provide the personal information we have received from registered users to any third party. However, this shall not apply in case we are permitted to do so by the Act on the Protection of Personal Information and other laws and regulations.
    2. If we decide to provide information to a third party going forward, we will do so only after submitting the content of the information to be provided and the purpose of provision, etc. and obtaining the consent of the registered user.
    3. We may entrust personal information to other operators within the scope necessary for the achievement of the purpose of use.
  6. Requests to Disclose, Correct or Cease Using Personal Information, etc.
    A registered user may at any time correct or make additions to the Registered Information provided as well as the content, etc. posted. We also handle requests to disclose, correct or cease using Personal Information in our possession, etc. in accordance with the method stipulated by our Company. Please contact us (refer to the contact details below) to inquire about the specific method of making such a request.
  7. Inquiries
    Please direct inquiries as to the Service and our handling of Personal Information to the following e-mail address. SeaCalls Inc. General Affairs Department, Personal Information Protection Officer
    E-mail: tripfriends.inquiry@seacalls.co.jp

Effective date: April 1, 2018